Delivery

LOCAL DELIVERY INCLUDES:

Delivery to these areas cost a flat rate of $15. Please select a delivery date when placing your order. If no date is announced we will send the order out on the day the order arrives at our website. We use a reliable courier services who guarantee safe and prompt delivery of our flowers and gifts.

 

OUR DELIVERY DAYS & TIMES:

Normal delivery hours for Caloundra Florist and Garden Centre : Courier collects from our store   between 10 am- 10.30 am  and 2- 3pm Monday-Friday,  10am on Saturdays (not including public holidays).

We Deliver From Caloundra to Nambour.

Check availability time as our couriers run on a schedule.

For deliveries outside of the Caloundra area, deliveries are best organised for a morning run.

 

FAQ's

WHAT IS THE DEADLINE FOR PLACING AN ORDER ONLINE TO GUARANTEE SAME-DAY DELIVERY?

Orders must be placed by 2pm (AEST) Monday – Friday and by  10am (AEST) Saturday to guarantee same day delivery. Caloundra Florist is closed on public holidays, we will deliver your gift on the next business day. ALL orders placed after 12pm on Saturday and at any time of day on Sunday will be processed on the following Monday morning. Any specific information about your delivery will be forwarded to you at that time.

 

CAN YOU GUARANTEE A SPECIFIC TIME FOR A DELIVERY?

Caloundra Florist cannot guarantee a specific delivery time. We will make every attempt to fulfil your request but cannot guarantee it. All orders to businesses will be delivered by close of business, given that correct delivery details have been supplied.

 

DO YOU RING THE RECIPIENT PRIOR TO DELIVERY?

You can request us to call the recipient prior to delivery by putting a note in the “special instructions” field on the order page. Please note, that all deliveries to hospitals are confirmed prior to delivery.

 

WHAT HAPPENS IF THE RECIPIENT IS NOT AT HOME?

If the recipient is not home when the delivery is made the gift will be left at the recipients front or back door, if requested to do so by the sender; or if our experienced couriers deem it safe to do so. Otherwise, a calling card will be left on the recipient’s door or in their letterbox asking them to call us to arrange a suitable for re-delivery. Additional Charges may apply.

 

WHAT HAPPENS IF THE DELIVERY DETAILS SUPPLIED ARE INCORRECT?

The Team at Caloundra Florist will attempt to find the correct address. If the flowers are delivered to the address supplied by the customer and the address is incorrect, then if the flowers are recovered, Caloundra Florist will contact the customer and additional charges may apply for re-delivery. However, if the flowers are delivered to an incorrect address and are not recovered, Caloundra Florist can not accept any responsibility for such loss. It is the obligation of the customer to supply accurate details at the time of ordering.

 

Need Help?

Please do not hesitate to contact one of our friendly staff members to answer any further queries or concerns you may have Phone: (07) 5491 3425